21 Grand Casino

Slots

Slots make up most of our lobby, with 783 titles to spin. Browse the full shelf by title, or let the newest arrivals catch your eye.

Exclusives and new releases

Our Exclusives shelf holds 82 games, and New Releases shows the 29 latest additions. Top Picks gathers 16 games and Featured Games another 21.

Table games and video poker

Table Games holds 37 titles, European Roulette from Rival among them. Video Poker sits on a shelf of its own, right next to them.

Specialty and Scratch & Win

Specialty Games is one of our largest shelves with 122 titles, and Scratch & Win is there whenever you want a change from the reels.

Fair results

All game results are decided by Rival's cryptographically secure random number generator, which has been independently tested and proven to give suitably random sequences of numbers. Our software and games rely on a random number generator audited and validated by a third party, so every game is fair and honest.

Live dealer tables

Our Live Games shelf holds 15 tables. Sit down at FreshDeck Blackjack or FreshDeck Casino Holdem, or choose Live Baccarat, Live European Roulette and Live Dragon Tiger.

Crash games

For quick rounds, our Crash Games shelf has JetX, MineIsland, Balloon, HelicopterX and FootballX.

Bonus money

Free bonuses and deposit bonuses are meant to extend your game time, and they cannot be withdrawn. When you cash out, our withdrawal manager deducts the bonus amount from your winnings before the payment is sent, and the bonus is not reissued to your account. It is your responsibility to know the details of any bonus you request or receive, including its wagering requirement and restricted games. Deposits made as part of a promotion follow that promotion's own terms and wagering requirement.

Wagering first

You may not withdraw winnings while a wagering requirement is still attached to your balance, and a request made before the wagering is complete risks being denied. Because of a long history of promotional abuse, players from Denmark, China, Japan, Poland and Israel follow separate wagering requirements on our promotions.

Cashback limits

Every cashback promotion carries a wagering requirement of 1x, and a cashback bonus cannot be withdrawn until its full sum has been wagered. All cashback money has a maximum withdrawal limit of 10x the cashback amount, and this includes cashback awarded as gifts, comps or free chips. Cashback won as a tournament prize or a raffle prize follows the stricter special promotion limit of 2x, also with 1x wagering.

Special promotions

Bonuses of 200% or more and cashback insurance of 75% or more count as special promotions. Our terms also treat cashback bonuses of 100% or more as special bonuses. If you have a pending withdrawal or a balance of over 100 US dollars, euros or pounds, you do not qualify for tournament prizes, raffle cash, cashback from an ongoing cashback promotion or any other special promotion from our Promotions Team.

Free bonuses and free chips

Comps, free chips, converted comp points and any other non-deposit bonuses let you play free of charge, and their withdrawal limit is fixed at no more than 50 credits, which means 50 in US dollars, euros, pounds or Australian dollars, or 500 in South African rand. Any remaining or extra balance is non-withdrawable and is cleared from your account. Free chips have a wagering requirement of 20x to 60x unless otherwise specified. Each player may withdraw winnings from a free bonus only once in their gaming lifetime, unless our casino manager specifically approves it.

Cashing out a free chip win

If you have never made a deposit, withdrawing a free chip win first takes one successful minimum deposit of 15 in any of those currencies, or 150 in rand. That first deposit cannot be withdrawn or added to an existing pending withdrawal. If you have deposited before, you need a deposit within the last 30 days for a free chip withdrawal to be approved. A player who has not added funds for a month or longer is considered a free bonus player and is not eligible to withdraw winnings from free bonuses or from cash we grant.

Players who have not deposited yet

A player who plays only free bonuses can withdraw winnings from the first three free bonuses on the account during the first 30 days after registration. After three bonuses, or once 30 days have passed since registration, funds from a free bonus are not cashable and are deducted from the balance or from the withdrawal. Where a player is not eligible to make a withdrawal, we have the right to clear any winnings and balance once the wager is met.

Free play and real play

Mixing a free play balance with a real play balance is not allowed, and keeping them apart is your responsibility. If you deposit on top of a free chip balance, whatever playable balance you had before the deposit is treated as free play and follows the free play rules.

Fair play

Cheating, or fraudulent or abusive conduct that gives an unfair advantage, gives us the right to void bets and withhold or confiscate the winnings and balances obtained through it. This covers, among other things, collusion, money laundering, bonus abuse, exchange rate manipulation, exploiting software bugs or errors and using unauthorised automated systems or software. Legitimate staking strategies, including stake progression systems such as Martingale, are not cheating and bring no penalty, unless they are combined with prohibited automation, manipulation or exploitation.

Payment methods

We take Visa and MasterCard credit and debit cards, as well as a range of web wallets and vouchers. Cashlib and Bitcoin are among our deposit options too. We accept only payments made with the options available in our cashier, and our support team can tell you which methods are offered in your country.

Deposits in your own name

Deposit only with a bank account, Visa or MasterCard card, payment wallet or other method registered in your own name. If our security checks find that this condition was broken, your winnings may be voided and the original deposit may be refunded to the account it came from.

Reversed payments

A cryptocurrency deposit that reaches the wallet and is later voided or reversed is regarded as fraud, and any previous, ongoing or future withdrawal requests are then void as well. Deliberately making a chargeback or dispute on a deposit, or threatening to, is a breach of our terms. If a deposit is cancelled, returned or denied by a payment service or processor, we have the right to refuse or withhold a bonus or winnings at any time. We also reserve the right to refund a transaction after a risk assessment, in which case the deposit goes back and the matching credit is removed from your account.

Refunds

A refund can be requested within 24 hours of the original deposit, and the compliance checks required when you opened your account must be completed and approved by our compliance department. The grounds are a game malfunction with a screenshot, credits you were unable to play with the balance unplayed, or a wrong charge with a statement. Processing a refund costs 55.00 by paper check, 20.00 by SEPA wire or 75.00 by SWIFT wire, in your account currency. Cryptocurrency deposits under 25 US dollars cannot be refunded, and the amount is credited to your balance as a deposit instead.

Large wins

There are no upper limits on cashable winnings, and anything above the monthly limit is paid in instalments until the full amount is paid. The monthly threshold does not apply to a progressive jackpot. If you want to withdraw more than 1,500 credits, the rest stays in your account, and you can make a new request with it once the first withdrawal is approved, a rule that applies to progressive jackpot withdrawals too.

Transfer fee

All withdrawals, whether by wire, Neteller, direct to card or another method, are subject to a transfer fee of 10 to 40 US dollars, euros or pounds. The fee depends on your location, is set by our payment processor and is yours to absorb.

Wager your deposit once

Every deposit must be wagered at least 1x its sum before a withdrawal can be approved.

The 10x session rule

Deposits of 249 or less in euros, pounds, US dollars or Australian dollars have a maximum withdrawal of 10x the deposit for that play session, with all other currencies pegged to the US dollar. When we approve the withdrawal, we correct it to the 10x rule, and the remaining funds are non-withdrawable and cleared from the balance. Deposit bonuses used during the session that led to the request are non-withdrawable as well and can be deducted from that pending withdrawal. On a deposit of 50, for example, that session can pay out at most 500 in the same currency.

Methods and timing

Processing times depend on the method you choose, such as wire transfer or BTC. Crypto withdrawals can be quicker, but they must follow a crypto deposit.

One account

Only one account is allowed per person, and no more than one per household, per device or per network connection. A second account at a sister casino under the same management as 21 Grand Casino also breaks this rule. Your account is for your use only, and use by a different person is grounds for closing it and forfeiting any winnings.

Your name and details

The name on your account must match the name on the payment method you deposit with. If our checks show that it does not, withdrawal requests are cancelled and the account is closed. If any information you give us turns out to be false, we reserve the right to suspend your account along with all related cash ins.

Verification documents

To approve a pending withdrawal, we ask for these documents.

• A copy of your ID or passport, front and back.
• A recent utility bill showing your name and address as they appear in your account.
• A copy of every credit or debit card used to deposit, front and back, with all numbers covered except the first four and the last four.
• A signed Card Authorization Form for card deposits.

If you paid with an alternative method such as Neteller or Skrill, the ID or passport and the utility bill are all we need. The easiest way to send them is to take digital pictures and email them to our support team.

When we ask

We may request verification documents for any account at any time, including for fraud prevention and before any deposit or withdrawal, and you will not be able to play until they are received and approved. They can include clear photo identification, proof of address, credit card copies and purchase declaration forms. If you do not submit the requested documents and information within 30 days of your withdrawal request, the withdrawal is cancelled.

Dormant accounts

If you do not log in for 120 days or more, or go 120 days without placing a single bet or wager, we are entitled to the balance in your account and the sum is forfeited. Should you ask to withdraw that amount later, we look at each case individually but reserve the right to apply this four month rule.

Breaches of our terms

A breach of our terms can lead to the termination of your account, the confiscation of winnings and existing balances, and the denial of services, promotions and other offers. Breaches include a link to a fraudulent, suspended, refunded or previously closed account on any brand in the Rival network or at another online casino. They also include an active or past complaint, dispute or criticism on a public forum, blog or other website, and play in a professional capacity rather than purely for entertainment. We reserve the right to refuse membership to any applicant, or to suspend a member's playing privileges, without cause and at our sole discretion.

Deposit limits

You can set your own limit on the amount you deposit, on a daily, weekly and monthly basis. Send a simple written request to our support team and they will put the limit on your account.

Take a break

At any time, you can email our support team and ask to take a break for a maximum of six weeks. During that time, we limit your access to your account and to any new account you try to open.

Self-exclusion

Our self-exclusion programme gives you an easy way to ask for your membership to be cancelled, and we block the account shortly after your request arrives.

Help and self-assessment

We also offer an eight question self-assessment to help you understand whether gambling has become a problem. Further help is available from Gamblers Anonymous, Gambling Therapy and the Global Gambling Guidance Group.

Complaints

Any complaint, grievance, technical complaint or dispute must reach us in writing within five days of the event. If it arrives after that, we reserve the right not to address the matter. Report any other technical fault in writing as well, with a screenshot so that we can verify it.

Age

You must be 25 years of age or older to play with us. This age restriction may change in line with local national law, and it is your responsibility to confirm the minimum age allowed in your country. We reserve the right to ask for age verification at any time.

Licence and security

21 Grand Casino is licensed and regulated by the Government of Curacao to operate an online casino. We protect your privacy with the SSL4 protocol and 128 bit encryption.

Where you can play

Online gambling laws differ from one country to another. Before you sign up, it is your responsibility to make sure you have the right to play and are not breaking any rules where you live. Our site is for use only by people residing in jurisdictions where our products and services may legally be offered, and checking the local law and abiding by it is solely your responsibility. Playing from a territory or region not fully authorised to allow online gaming breaks our terms.

Changes and disputes

We may change, add to or remove from our terms and conditions at any time without prior notice. Only the English version of our terms carries legal weight, since translations hold no legal value. Any dispute about the outcome of a game is decided by the results from the game server.